Some answers... And more questions...

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject:

Hi - Are you seeing other desktop settings going into effect correctly?
Yes - other settings appear to be OK. I have been testing with the "Internet News Format". and both the setting and the "How to apply this setting" have been working.

Problem is only with 'multilingual internet mail'?
"How to apply this setting" for the "Multilingual internet mail format" works fine, it is just the actual value that does not.

I tried this in 8.51 and in 8.5, and it worked correctly for me in both environments. I was able to repeatedly lock and unlock this setting, and to change its value between the various selections. So a few questions...
Can you confirm whether or not this works in isolation in a clean test -- with an explicit policy where the user is confirmed (through admin client's policy synopsis) not to have any other explicit policies, and having first deleted all the contents of $Policies view in the user's local names.nsf.
We have an organisational policy, I have removed the "Desktop Settings" for this, and created a new policy and Desktop Settings document with just these settings in them, and ensured they are the only policies that are applying to the user.

(What is the best way to access the $Policies view? The only way I could figure it out was to open it up in the designer, then "Preview in Notes", I'm sure there is a better way I am missing).

Then, when you use the policy to set this to 'use Unicode (UTF-8)' -- as 'set value and prevent changes', and without checking the inherit/enforce checkboxes -- you see the setting get locked, but its value isn't updated correctly?
That is correct.

Does it remain unchanged, or get incorrectly set to 'use Unicode and prompt'? E.g., if you start with the setting unlocked in user's prefs, and set to 'use best match', does it get stuck on that, or change over to 'use Unicode and prompt'?
It changes back to Unicode and prompt.

Note that this setting should write the following two lines to the user's notes.ini:
MIMEPromptMultilingual=0
MIMEMultilingualMode=1

With the above information I have figured out the following:

Before starting notes I looked in the notes.ini and the settings were there as you have mentioned. After starting notes, the 2 option were deleted - ie: not blank/changed, the options were no longer in the ini file.

When sending a multilingual email, it prompts me, and I say UTF-8 and check "don't prompt me again". At this time the setting in notes.ini is updated.

I exit notes, and the setting is deleted during the next load of notes.

Running "ndyncfg.exe" while notes is active (to update the policy) does not appear to change the ini at that point in time. However the status bar does say "Notes configuration settings have been refreshed".

It does not appear to be an issue for all users, just some. I can't see a common factor at this point (it maybe ones who have upgraded the client, but not 100% sure).

Not sure if any of that helps???

Thanks very much.

Feedback response number WEBB7VS6ZQ created by ~Gus Fezfoovitchings on 09/11/2009